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Overflow Call Handling for Busy Teams

Some hours everything rings at once and your team cannot get to every line. Cadrey catches the calls that would otherwise roll to a busy signal, so your rush never turns into lost customers.

The problem

When all your lines are tied up, extra callers get a busy tone or endless ringing. Those are often ready to buy customers, and a busy signal sends them straight to whoever answers next.

With Cadrey

Cadrey answers the overflow the moment your people cannot, handling many calls at once. Nobody waits on hold forever, and every caller gets helped, booked, or passed along to you with a clear text.

How it works

  1. Route calls to Cadrey when your team's lines are all busy or nobody picks up quickly.
  2. Cadrey answers the overflow instantly, even if several callers arrive at the same time.
  3. It books appointments, screens spam, and captures what each caller needs.
  4. You and your team get a text on every overflow call so nothing falls through the cracks.

Common questions

How many overflow calls can Cadrey take at once?

Cadrey answers many calls at the same time, so there is no cap that leaves a caller stuck on hold. During your busiest rushes, the tenth caller gets the same fast, friendly answer as the first one did, without any wait.

Does Cadrey replace my front desk staff?

No. Cadrey works alongside your team as a backup. Your staff take the calls they can, and Cadrey quietly catches the ones they cannot reach in time, so your busy periods no longer cost you the customers you never even heard ring.

What does overflow handling cost?

It is included in the flat $49 a month, no matter how many overflow calls come in. There are no per call charges when things get busy. You can try it free for 14 days to see how it handles your peak hours.

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